Refund policy

Hat Heaven is not responsible for lost or stolen packages. We highly recommend adding "Signature on Delivery" at checkout during shipping speed selection to prevent package theft, as this will require an individual at the shipping address to sign for the package before it is delivered. Otherwise, the carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.

We accept returns on merchandise up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you would like to make an exchange, customers will have to return the original item(s) and place a new order for the new product. Hat Heaven does not do exchanges for the same order.

Returns without an RMA number will not be accepted. All unauthorized returns will be returned to the sender.

The sender will assume return shipping costs. Item(s) must be returned in unused, original condition with all stickers, labels, and tags with original packaging. If item(s) are not returned in the original condition your return will not be processed. HatHeaven is not responsible for return shipping costs and shipping insurance costs. Shipping costs are non-refundable.

Sale items are non-refundable, non-exchangeable, and not eligible for return. Please do not send your purchase back to the manufacturer.

For more information, please email customerservice@hatheaven.com.

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Additional non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hatheaven.com.