FAQs
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Hat Heaven will attempt to fulfill your order efficiently, however it is possible that your order may not be fulfilled due to limited availability. Stock cannot always be guaranteed. If an order was placed on an item that is not in stock, we will contact you via email and a return will be issued to the original method of payment.
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NewEra fitted caps run true to size, however Hat Heaven strongly recommends you check your hat size prior to ordering.
Snapbacks, whether they are from NewEra or Mitchell & Ness are designed to fit most head sizes, but not all. -
According to NewEra, hat sizes convert into the following measurements in centimeters (cm):
- 6 3⁄8 equals 51.1cm
- 6 1⁄2 equals 52.0cm
- 6 5⁄8 equals 53.0cm
- 6 3⁄4 equals 53.9cm
- 6 7⁄8 equals 54.9cm
- 7 equals 55.8cm
- 7 1⁄8 equals 56.8cm
- 7 1⁄4 equals 57.7cm
- 7 3⁄8 equals 58.7cm
- 7 1⁄2 equals 59.6cm
- 7 5⁄8 equals 60.6cm
- 7 3⁄4 equals 61.5cm
- 7 7⁄8 equals 62.5cm
- 8 equals 63.5cm -
Hat Heaven strongly recommends you check your hat size prior to ordering. However, if you have a tape measure you can measure your head size. But please keep in mind that Hat Heaven cannot guarantee homemade measurements will be accurate.
Place a tape measure completely circling your head, measuring exactly where the hat will rest on your head. This usually means the tape measure will go across your forehead, 1/8" above your eyebrows and ears in a straight line. The tape measure will need to be held firmly but not too tight.
Again, this method is not recommended. The preferred method is to try on other NewEra branded fitted hats to know exactly what size you need. Please also keep in mind that different brands of fitted hats will vary in size as well. -
Hat Heaven makes every effort to display the true colors of our custom hats. Keep in mind that the color displayed will vary depending on your monitor, and therefore we cannot guarantee that your monitor's display will accurately display the colors.
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Most order cancellations are due to hat sizes or styles being sold out. You should receive at least one confirmation email notifying you of the refund. In other cases, your order may be cancelled if the billing address provided does not match your credit card's registered address, as Hat Heaven takes fraudulent purchases seriously.
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If you wish to cancel an order, please email us immediately at customerservice@hatheaven.com.
However, if the order has entered the shipping process there is very little that can be done to cancel an order once it leaves our warehouse.
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A tracking number will be provided along with a confirmation email once your order has shipped.
Shipping
Orders typically ship within 1-3 business days.
Continental US/Domestic Shipping
- USPS Ground Advantage: $9.99
- USPS Ground Advantage + Signature on Delivery: $12.99
- USPS Priority Mail Service: $12.99
- USPS Priority Mail Service + Signature on Delivery: $15.99
Returns
Please be aware that due to strict health and sanitary standards, any return with signs of wear and tear, missing tags/stickers, will be rejected and returned to the original shipping address.
We accept returns on merchandise up to 30 days. After a return has been approved, the item(s) must be returned to the warehouse within 10 calendar days. Any packages arriving outside of the 10 day window will not be processed and ineligible for a refund. At this time, we currently do not accept returns on international orders. By continuing to the return portal below, the customer acknowledges the return policy in its entirety and is an agreement of the terms.
Non-returnable items:
- Gift cards
- Downloadable software products
- Clearance items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note rewards points are not refundable.
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New Era currently offers the following colors in Wool material: Cardinal Red, Scarlet, Dark Green, Light Royal Blue, Dark Royal Blue, Navy, Purple, Black. Whenever possible, we opt to use Wool as the material. This is because Wool is generally a softer material with more robust colors, and is lightweight for easier wear. Please note any other color would almost always be Polyester, and in rare cases Cotton. Polyester is a wonderfully ubiquitous material that is offered in over 110+ colors by New Era and is incredibly easy to maintain for long term use. Both Polyester and Wool have their own pros and cons, however please note we will always be a "wool first" design house when it comes to 59Fifty fitted hats.
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Please note that Hat Heaven does not have the choice of where these are produced. This is entirely up to New Era's situation at the time of ordering and not random, however it is still beyond our control as a retailer. As individual styles of fitted hats are constantly being restocked over time, we may carry hats from Bangladesh, China, and other countries for just a single style of hat. As such, we cannot guarantee a certain country of origin when ordering, however please be assured that steps are made for QCing at all steps during order processing.